Frequently Asked QuestionsBilling and Ordering

When and how will I receive the Free Internet TV that I ordered?
After we have received payment we will send a confirmation E-mail to the address that you provided when ordering. This E-mail will contain your receipt, the relevant product key (for the activation of Free Internet TV), as well as a download link, in case you have not yet downloaded the test version of Free Internet TV. The quickest way to receive Free Internet TV is by using a credit card for payment. (With this method you will normally receive the confirmation E-mail a few minutes after ordering).

Are my credit card details secure?
Yes! All credit card transaction information is sent from your browser to our servers via the most secure encrypted connection available. If you're uneasy about using your credit card online, you may use a check or money order instead. If you have questions about orders, payments, or delivery, please visit the Customer Care Center.
RegNow Customer Service
ShareIT Customer Care Center

Do you offer multi-user and corporate licenses?
Yes, please contact our corporate sales team(salesholersoft.net) to discuss your individual multi-user licensing requirements.

I have ordered the Full Version but received no confirmation email.
Normally, after completing the ordering process, you will see an order confirmation right on the web page, and in a minute instruction emails will be delivered to your mailbox. If you receive no email confirmation, it is possible that:

- You have mistyped the email address.
- Your account has a fatal error and won't receive new mails.
- Our emails have been blocked by your spam filter.
- Our emails have gone to your Bulk mail folder.
In this case, please do not hesitate to contact us. Remember to provide a valid alternate email address where we can reach you.

I lost my license key, can you send it again?
Yes, please send us your name and address/email information, we will resend your Registration Code.

My Registration Code doesn't work.
Please note that you have to enter the license code exactly as given in your license message, with the same spacing and case. If you’re still having trouble, try copying and pasting information from the e-mail into the program. If you continue to have trouble, please e-mail us your support information.